Vendor System Upload Instructions
1. Click
2. Click the "Browse" button
3. Locate the photo / document (s) you would like to upload
4. Click twice on the file name and it will appear in your viewing area.
5. Repeat this process per photo / document
Vendor System Frequently Asked Questions
Claims
1. What if I am unable to upload the documents and photos within 48 hours?
2. I found additional damage that was not reported in the damage section
of this assignment, what should I do?
Document Upload Process
1. I have always emailed my estimates and photos to the Fleet Response
Claim Representative, what am I supposed to do with this link?
2. I don’t have an email address, how do I create an account?
3. Are web based emails free?
4. What document types are acceptable for my estimates, supplements, and
invoices?
Photo Upload Process
1. What picture types are acceptable for the photos of the damage?
2. How do I know what kind of photos my camera is taking?
3. I use a smartphone to take pictures, how do I get these to this website?
My Upload Failed
1. My upload failed, what should I do?Claims
1. What if I am unable to upload the documents and photos within 48 hours?
Please contact the Fleet Response claim representative listed on the assignment
page.
2. I found additional damage that was not reported in the damage section of this
assignment, what should I do?
Notify the Fleet Response Claim Representative and write up a separate estimate
and photos for the unreported damage.
Document Upload Process
1. I have always emailed or faxed my estimates and photos to the Fleet Response Claim
Representative, what am I supposed to do with this link?
Simply click on the link and upload your photos and documents (estimates, supplements,
and invoicces) directly to the Fleet Response Claim Representative.
2. I don’t have an email address, how do I create an email account?
You can go to any web based email provider such as Yahoo.com, Gmail.com, or Hotmail.com.
Each of these websites will walk you through the account creation process.
3. Are web based emails free?
Yes – Yahoo.com, Gmail.com, and Hotmail.com are all free
4. What document types are acceptable for my estimates, supplements, and invoices?
Adobe.PDF ™, Microsoft Word ™, Microsoft Excel, ™ XML Paper Specifications (XPS)
Photo Upload Process
1. What picture types are acceptable for the photos of the damage?
JPG, JPEG, PNG, TIF, or TIFF
2. How do I know what kind of photos my camera is taking?
Check your camera’s instruction manual
3. I use a smartphone to take pictures, how do I get these to this website?
Email your pictures to your computer, save them on your computer, and upload from
the file where you saved the photos
My Upload Failed
1. My upload failed, what should I do?
✔ Check your internet connection
✔ Check your personal firewall and/or internet security software, it may
need to be reconfigured to allow full internet access.
✔ Clear your web browser’s cache, cookies, and, history by clicking on the
tools option in your browser tool bar.
2. I don’t know what browser I am using
Click the “Help” menu and click on “About”